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Call: Access to alternative dispute resolution mechanisms for consumers

Programme
Type of Fund Action programme
Description of programme
"Consumer Information and education, and support to consumer organisations"

The general objective referred to in Article 2 of Regulation (EU) No 254/2014 shall be pursued through specific objective Consumer information and education, and support to consumer organisations: to improve consumers’ education, information and awareness of their rights, to develop the evidence base for consumer policy and to provide support to consumer organisations, including taking into account the specific needs of vulnerable consumers.

Link Link to Programme
Description of programme
"Rights and redress"

The general objective referred to in Article 2 of Regulation (EU) No 254/2014 shall be pursued through specific objective Rights and redress: to develop and reinforce consumer rights in particular through smart regulatory action and improving access to simple, efficient, expedient and low-cost redress including alternative dispute resolution. This objective will be measured in particular through the recourse to alternative dispute resolution to solve cross- border disputes and through the activity of a Union-wide online dispute resolution system, and by the percentage of consumers taking action in response to a problem encountered.

Call
Access to alternative dispute resolution mechanisms for consumers
Description of call
"Access to alternative dispute resolution mechanisms for consumers"
This call aims to support consumer Alternative Dispute Resolution (ADR) by co-financing projects that aim to increase ADR effectiveness. Proposals need to address one of the following priorities:
  • access
  • functioning and effectiveness
  • networks
More detailed information regarding these priorities can be found in the Call-document.
Link Link to Call
Thematic Focus Consumer protection
Funding area EU Member States
EFTA countries
Origin of Applicant EU Member States
EFTA countries
Eligible applicants Lobby Group / Professional Association / Trade Union, Association, NGO / NPO
Applicant details Applicants must be, on the date of the submission of the proposal, an Alternative Dispute Resolution (ADR) entity notified to the European Commission
Project duration max 12 months
Type of Funding Grant
Financial details Call budget: 1 million €
Co-financing rate: max. 50%
For each selected mono-beneficiary proposal the maximum grant cannot exceed 20 000 €
For each selected proposal submitted by two or more entities the maximum grant cannot exceed 60 000 €
Submission Online via Participant Portal
Contact Details
http://ec.europa.eu/chafea/contact/index_en.htm   
chafea@ec.europa.eu

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