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Call: Access to alternative dispute resolution mechanisms for consumers

Type of Fund Action programme
Description of programme
"Consumer Programme"

The general objective of the Programme is to ensure a high level of consumer protection, to empower consumers and to place the consumer at the heart of the internal market, within the framework of an overall strategy for smart, sustainable and inclusive growth. The Programme will do so by contributing to protecting the health, safety and the legal and economic interests of consumers, as well as to promoting their right to information, education and to organise themselves in order to safeguard their interests, and supporting the integration of consumer interests into other policy areas. The Programme shall complement, support and monitor the policies of Member States.

Link Link to Programme
Description of programme
"Rights and redress"

The general objective referred to in Article 2 of Regulation (EU) No 254/2014 shall be pursued through specific objective Rights and redress: to develop and reinforce consumer rights in particular through smart regulatory action and improving access to simple, efficient, expedient and low-cost redress including alternative dispute resolution. This objective will be measured in particular through the recourse to alternative dispute resolution to solve cross- border disputes and through the activity of a Union-wide online dispute resolution system, and by the percentage of consumers taking action in response to a problem encountered.

Access to alternative dispute resolution mechanisms for consumers
Description of call
"Access to alternative dispute resolution mechanisms for consumers"
This call aims to support consumer Alternative Dispute Resolution (ADR) by co-financing projects that aim to increase ADR effectiveness. Proposals need to address one of the following priorities:
  • access
  • functioning and effectiveness
  • networks
More detailed information regarding these priorities can be found in the Call-document.
Link Link to Call
Thematic Focus Consumer protection
Funding area EU Member States
EFTA countries
Origin of Applicant EU Member States
EFTA countries
Eligible applicants Lobby Group / Professional Association / Trade Union, Association, NGO / NPO
Applicant details Applicants must be, on the date of the submission of the proposal, an Alternative Dispute Resolution (ADR) entity notified to the European Commission
Project duration max 12 months
Type of Funding Grant
Financial details Call budget: 1 million €
Co-financing rate: max. 50%
For each selected mono-beneficiary proposal the maximum grant cannot exceed 20 000 €
For each selected proposal submitted by two or more entities the maximum grant cannot exceed 60 000 €
Submission Online via Participant Portal
Contact Details

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Published on 20.02.2019

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