Call: Access to alternative dispute resolution mechanisms for consumers

The general objective referred to in Article 2 of Regulation (EU) No 254/2014 shall be pursued through specific objective Consumer information and education, and support to consumer organisations: to improve consumers’ education, information and awareness of their rights, to develop the evidence base for consumer policy and to provide support to consumer organisations, including taking into account the specific needs of vulnerable consumers.

The general objective referred to in Article 2 of Regulation (EU) No 254/2014 shall be pursued through specific objective Rights and redress: to develop and reinforce consumer rights in particular through smart regulatory action and improving access to simple, efficient, expedient and low-cost redress including alternative dispute resolution. This objective will be measured in particular through the recourse to alternative dispute resolution to solve cross- border disputes and through the activity of a Union-wide online dispute resolution system, and by the percentage of consumers taking action in response to a problem encountered.

• access
• functioning and effectiveness
• networks