Call: Grants for actions with Member States for capacity building of the alternative dispute resolution (ADR) bodies for consumer disputes

The general objective of the Programme is to ensure a high level of consumer protection, to empower consumers and to place the consumer at the heart of the internal market, within the framework of an overall strategy for smart, sustainable and inclusive growth. The Programme will do so by contributing to protecting the health, safety and the legal and economic interests of consumers, as well as to promoting their right to information, education and to organise themselves in order to safeguard their interests, and supporting the integration of consumer interests into other policy areas. The Programme shall complement, support and monitor the policies of Member States.

• Increased accessibility of ADR entities to consumers, including in a cross-border context
• Improved operational capacity in resolving consumer disputes