Grants for actions with Member States for capacity building of the alternative dispute resolution bodies for consumer disputes

Call: Grants for actions with Member States for capacity building of the alternative dispute resolution bodies for consumer disputes

Programme

Consumer Information and education, and support to consumer organisations

Type of Fund

Action programme

Description of programme
"Consumer Information and education, and support to consumer organisations"

The general objective referred to in Article 2 of Regulation (EU) No 254/2014 shall be pursued through specific objective Consumer information and education, and support to consumer organisations: to improve consumers’ education, information and awareness of their rights, to develop the evidence base for consumer policy and to provide support to consumer organisations, including taking into account the specific needs of vulnerable consumers.

Link

Link to Programme

Description of programme
"Enforcement"

The general objective referred to in Article 2 of Regulation (EU) No 254/2014 shall be pursued through specific objective Enforcement: to support enforcement of consumer rights by strengthening cooperation between national enforcement bodies and by supporting consumers with advice.
This objective will be measured in particular through the level of information flow and the effectiveness of the cooperation within the Consumer Protection Cooperation Network, the activity of the European Consumer Centres and how well known they are to consumers. High-quality consumer information and participation is a cross-sectoral priority and, therefore, shall be expressly provided for, whenever possible, in all sectoral objectives and actions financed under the Programme.

Call

Grants for actions with Member States for capacity building of the alternative dispute resolution bodies for consumer disputes

Description of call
"Grants for actions with Member States for capacity building of the alternative dispute resolution bodies for consumer disputes"

The aim of this Call for proposals is to facilitate the consumers' access to alternative dispute resolution (ADR) entities compliant with Directive 2013/11/EU; including through measures for vulnerable consumers, developing the networking of national alternative dispute resolution entities, promoting monitoring activities on the functioning and the effectiveness of dispute resolution mechanisms. On this note, the expected results are:

- Increased accessibility of ADR entities to consumers, including in a cross-border context;

- Improved operational capacity in resolving consumer disputes.

Link

Link to Call

Thematic Focus

Capacity Building, Cooperation Networks, Institutional Cooperation, Consumer Protection

Funding area

EU Member States
Iceland / Ísland
Liechtenstein
Norway / Norge

Origin of Applicant

EU Member States
Iceland / Ísland
Liechtenstein
Norway / Norge

Eligible applicants

Education and Training Centres, Federal State / Region / City / Municipality / Local Authority, Research Institution, Lobby Group / Professional Association / Trade Union, International Organization, Small and Medium Sized Enterprises, SMEs (between 10 and 249 employees), Microenterprises (fewer than 10 employees), NGO / NPO, Public Services, National Government, Start Up Company, University, Enterprise (more than 250 employees or not defined), Association

Project Partner

Yes

Project Partner Details

A multi-beneficiary grant is a possibility. In which case the consortium needs to be composed by at least two entities that can originate from the same or different eligible countries.

Project duration max

18 months

Type of Funding

Grants

Financial details

Total call budget: 500 000 €
Amount per proposal: