Call: CEF- Online Dispute Resolution
Programme | |
| Type of Fund | Action programme |
| Description of programme "CEF - Telecom" | In the telecommunications sector, the CEF shall support actions that pursue the objectives specified in a Regulation on guidelines for trans-European networks in the area of telecommunications infrastructure. |
| Link | Link to Programme |
Call | CEF- Online Dispute
Resolution |
| Description of call "CEF- Online Dispute Resolution" | The
aim of this call is to support the facilitation of handling consumer disputes submitted to the Online Dispute Resolution (ODR)
platform by using automated transmission based on the CEF eDelivery building block. The interoperability between
the ODR platform and the applicant’s case management/complaints management software requires both deployment of eDelivery
Access point (AP) and upgrade of the applicant’s software in full consistency with the CEF eDelivery standards and the ODR
platform’s rules. Proposals should address at least one of the following objectives:
|
| Link | Link to Call |
| Thematic Focus | Digitisation, ICT, Telecommunication, Research & Innovation, Technology Transfer & Exchange, Consumer Protection |
| Funding area | EU Member States Iceland / Ísland Liechtenstein Norway / Norge |
| Origin of Applicant | EU Member States Iceland / Ísland Liechtenstein Norway / Norge |
| Eligible applicants | Education and Training Centres, Small and Medium Sized Enterprises, SMEs (between 10 and 249 employees), Microenterprises (fewer than 10 employees), Association, NGO / NPO, Enterprise (more than 250 employees or not defined) |
| Further info | The indicative duration of an action proposed under this call is 12 months |
| Type of Funding | Grants |
| Financial details | Total call budget: 400 000 € Budget per project: max. 25 000 € Co-financing rate: max. 75% |
| Submission | Online via TENtec |
| Contact Details | https://ec.europa.eu/inea/en/mission-objectives/contact-us |
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