Call: CEF- Online Dispute Resolution
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Programme | |
| Acronym | CEF |
| Type of Fund | Action programme |
| Description
of programme "Connecting Europe Facility" | The CEF shall enable projects of common interest to be prepared and implemented within the framework of the transeuropean networks policy in the sectors of transport, telecommunications and energy. In particular, the CEF shall support the implementation of those projects of common interest which aim at the development and construction of new infrastructures and services, or at the upgrading of existing infrastructures and services, in the three sectors. |
| Link | Link to Programme |
| Description of programme "CEF - Telecom" | In the telecommunications sector, the CEF shall support actions that pursue the objectives specified in a Regulation on guidelines for trans-European networks in the area of telecommunications infrastructure. |
Call |
CEF- Online Dispute Resolution |
| Description of
call "CEF- Online Dispute Resolution" | The aim of this call is to support the facilitation of handling consumer
disputes submitted to the Online Dispute Resolution (ODR) platform by using automated transmission based on the CEF eDelivery
building block. The interoperability between the ODR platform and the applicant’s case management/complaints management
software requires both deployment of eDelivery Access point (AP) and upgrade of the applicant’s software in full consistency
with the CEF eDelivery standards and the ODR platform’s rules. Proposals should address at least one of the following objectives:
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| Link | Link to Call |
| Thematic Focus | Digitisation, ICT, Telecommunication, Research & Innovation, Technology Transfer & Exchange, Consumer Protection |
| Funding area | EU Member States Iceland / Ísland Liechtenstein Norway / Norge |
| Origin of Applicant | EU Member States Iceland / Ísland Liechtenstein Norway / Norge |
| Eligible applicants | Education and Training Centres, Small and Medium Sized Enterprises, SMEs (between 10 and 249 employees), Microenterprises (fewer than 10 employees), Association, NGO / NPO, Enterprise (more than 250 employees or not defined) |
| Further info | The indicative duration of an action proposed under this call is 12 months |
| Type of Funding | Grants |
| Financial details | Total call budget: 400 000 € Budget per project: max. 25 000 € Co-financing rate: max. 75% |
| Submission | Online via TENtec |
| Contact Details | https://ec.europa.eu/inea/en/mission-objectives/contact-us |
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